It’s your responsibility to keep on top of things, take care of all the basics and liaise with your new support company to ensure you are getting exactly what you need. You should appoint a single person to act as the point of contact between your business and your IT support. One person who always deals with them and knows the workings of your relationship backwards.

Any problems, on either side, they deal with them – it will make everything run a lot more smoothly! Step 7: Start a fault log This is a simple but often overlooked process. Start a log of all faults in your system. It ensures you have a record if you need it and will aid your new support company in looking after you as best they possibly can.


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